Contact Us

Questions, feedback, or need more information?

Is your question not on one of our information pages, or is something not entirely clear? Send an email to service@faithqueen.com. Please provide your name, contact phone number, and the city you live in. Please share product photos if you ask for after-sales service.

Customer Service - Hours of operation (China Standard Time, UTC+8):
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3–5 business days on average to fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 15–20 business days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: Once we receive your returned package, we will inspect and process your return or exchange within 5–7 business days. We will notify you by email once your return has been processed.  
Q: How can I contact you regarding my order?
A: You can contact us via email at service@faithqueen.com or by using the form located on this page.