FAQ

Do I need to have an account to order?

No, you can also place an order as a guest. But there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?

We can only make changes to orders that have not yet been processed for shipment. Once your order is in "In Production", "Ready to Ship", or "Shipped" status, we will not be able to accept any changes to your order.

PAYMENT

What payment methods do you accept?

We accept the following 2 main payment methods:
● PayPal

● Secure Credit Card Payment
We can also accept credit card payments using Visa, Master card, American Express, Maestro, PayPal, Klarna, FamilyMart, and MyBank.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Which currency will I be charged in?

All of our transactions are based in USD. If your credit or debit card uses another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

SHIPPING

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be in English, including FaithQueen. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address, as we do not know how long the destination's customs department will have the package on hold.

Where do you ship?

We ship worldwide, including Asia, North & Central America, Europe, and Oceania, offering the payment via PayPal and Credit Card.

How long does it take to ship my order?

Once you've placed your order, it usually takes 3–5 business days to process it.
The shipping time is based on the delivery method that you have chosen.

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

What if I'm not home?

If you're not home, a new delivery will be made the next day, or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

SERVICE

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately at service@faithqueen.com.

Do you accept returns?

We do accept returns subject to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery
To ask for a return, please contact our customer service.

Can I exchange an item?

We do accept exchanges, and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
If the return is caused by FaithQueen, we will cover the return shipping cost. If the return is caused by the customer, the customer is responsible for the return shipping cost.

How long does it take to process a return?

Returns are typically processed within 5–7 business days after we receive and inspect your returned package.

If you still have any questions, please contact us directly at email service@faithqueen.com