Shipping Information
At FaithQueen, we are committed to providing a smooth and reliable shopping experience for our customers.
Our primary market is the United States, and we also serve customers in other supported regions. Please review the information below for details about order processing, shipping times, fees, tracking, and delivery.
Shipping & Handling
Order Processing Time
Orders are typically processed within 5–7 business days after your order has been successfully placed and payment has been confirmed.
Processing time may vary slightly during holidays, promotional periods, or periods of high order volume.
Please note that processing time is separate from shipping time.
Estimated Delivery Time
Our estimated total delivery times are:
- Priority Shipping: 7–10 business days
- Standard Shipping: 10–15 business days
These estimated delivery times include the 5–7 business days required for order processing.
Delivery times are estimates and may vary depending on the destination, local carrier operations, customs procedures, weather conditions, holidays, or other circumstances outside our control.
For orders containing multiple items, products may occasionally be shipped separately. If this happens, you may receive more than one package and more than one tracking number.
Shipping Fees
- US Shipping Zone
Standard Shipping: $6.99 for orders below $69.99
Free Shipping: Free on orders of $69.99 or more
Fast Shipping: $14.99 - EU Shipping Zone
Standard Shipping: $9.99 for orders below $69.99
Free Shipping: Free on orders of $69.99 or more
Fast Shipping: $14.99
Available shipping methods, rates, and eligible destinations will be displayed at checkout.
Shipping Carriers
Depending on the destination, product availability, and fulfillment arrangement, orders may be shipped through carriers including:
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4PX
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YunExpress
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Wanb Express
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UBI
The carrier used for your order may vary depending on the destination and shipping route.
Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email with tracking information when available.
Please allow some time for the carrier's tracking system to update after your package has been dispatched.
If you have not received tracking information within 5 business days after receiving your shipping confirmation, please contact us at:
service@faithqueen.com
Why Does My Tracking Say “No Information Is Currently Available”?
Tracking information may not become available immediately after a shipping label or tracking number is created.
In some cases, it may take several days for the carrier to scan the package and update the tracking system.
If your tracking information has not been updated for an extended period, please contact our customer service team, and we will be happy to assist you.
Delivery Delays
We make every reasonable effort to ensure that orders are delivered within the estimated delivery period.
However, delays may occasionally occur due to circumstances such as:
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Incorrect or incomplete shipping addresses
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Customs clearance
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Carrier delays
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Severe weather
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Public holidays
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High shipping volumes
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Other circumstances outside our reasonable control
Please make sure that your shipping information is complete and accurate before submitting your order.
Customs, Duties & Taxes
Depending on your shipping destination, customs duties, import taxes, sales taxes, or other fees may apply.
Any applicable taxes or charges displayed and collected during checkout will be shown before you complete your purchase.
Additional import duties, customs fees, or local charges may be imposed by the destination country or local authorities. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.
Customs clearance may also affect the final delivery time.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible at:
We will try to assist you before the order is shipped, but we cannot guarantee that shipping information can be changed once an order has entered processing or has already been dispatched.
Multiple Packages
If your order contains multiple products, items may be fulfilled separately depending on availability.
As a result, you may receive your order in multiple packages at different times.
When available, separate tracking information will be provided for each shipment.
Need Help With Your Order?
If you have any questions regarding your shipment, tracking information, or delivery, please contact our customer service team:
Email: service@faithqueen.com
Our customer service team will be happy to assist you.