Return & Refund Policy

We hope you are satisfied with your purchase. However, you can return your purchase by sending us an email within 30 days of receiving the item if the product purchased from FaithQueen does not meet your expectations. It is sincerely suggested that every customer read the following regulations carefully before purchase:

Cancellation

Orders may be canceled within 3 days of placement, provided the order has not yet shipped or been produced. If your order is successfully canceled, you will receive a full refund.

Returns (if applicable)

We accept eligible returns within 30 days after receiving the item. Return conditions depend on the reason for the return:

Returns for personal reasons:
If you ordered the wrong product, selected the wrong size or color, changed your mind, or are not satisfied with the product, the item must be unused, unworn, undamaged, and in the same condition as when received. All original packaging and accessories must be included. You will be responsible for the return shipping fee and other costs related to the return.

Damaged, defective, or incorrect items:
If the item arrives damaged, broken, defective, or if you receive the wrong product, size, or color due to an error by FaithQueen, please contact us. The requirement that the item must be undamaged does not apply to damage or defects that were already present when the item was delivered. If the issue is confirmed to be caused by FaithQueen, you will not be responsible for the return shipping fee.

Non-refundable

1. 30 days after receiving the product, we can’t offer you a refund or exchange.
2. For returns made for personal reasons, items must be unused and returned in their original condition with the original packaging intact. Items that have been used are not eligible for return or refund.
3. If the customer refuses to sign for the order without reason, FaithQueen will refuse to refund.
4. The customer must ensure that the shipping address is valid. If the order cannot be delivered due to an invalid address, FaithQueen will refuse to refund.
5. For returns made for personal reasons, we do not accept items that have been worn, damaged, or altered after delivery. The customer is responsible for the return shipping fee.
6. We need a receipt or proof of purchase; please do not return the purchased product to the manufacturer.

Notes:

• Custom-order or personalized items are not have a right to 30 days refund.
• To request further instructions on how to return your order, please email us.
• Returns without prior communication with us will not be accepted. Please ask our customer service to make sure you send the package to the right address.
• For returns made for personal reasons, consumers are responsible for the return shipping fee. The specific fee depends on the shipping carrier you choose.
• If a return is requested for personal reasons, the customer is responsible for the applicable return shipping costs.
• If the return is required because the item is damaged, defective, incomplete, or incorrect due to an error on our part, FaithQueen will cover the applicable return shipping cost.

Our Solutions

We'll give you a full refund or exchange if we're responsible for the issue, e.g., quality problems or missing items.

1. If the buyer meets the above requirements, please send an email to service@faithqueen.com to contact us.
2. Send us your tracking number, detailed information describing the issue, and evidence of damage to the received item/package(picture or video). Your request will be processed and confirmed via email on working days, usually within 72 hours.
3. If the situation is true, we will send you an email and notify you of the refund information.
4. If you need to return the goods, please return them according to the requirements of the return policy. 
5. Once your return is received, we will inspect and process your return within 5–7 business days. We will notify you by email once the return has been processed.
6. If you require a refund, We’ll issue the refund to your payment account. If you require an exchange, we'll send out your new product.

Note:

• Ideally, pictures/videos should be clear and focused, and should be taken at close range under good lighting conditions. This allows us to identify and verify the problem. We will try our best to help you. Thank you for providing all the above information. We will deal with it as soon as possible.
• If an item arrives damaged, we offer a replacement or refund at no additional cost. If you voluntarily choose expedited shipping (a faster and more expensive delivery method), you are responsible for your own costs!

Refund (if applicable)

Once we receive your returned item, we will inspect and process the return within 5–7 business days. If your refund is approved, we will issue the refund to your original payment method and notify you by email.

After the refund has been issued by FaithQueen, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. Depending on the payment provider, this may take up to 20 working days.

Delay or omission of refund (if any)

• If you have not received a refund, please check your bank account again.
• Then contact your credit card company; it may take some time to officially issue a refund.
• Next, please contact your bank. Refunds usually take some processing time.
• If you have completed all of these steps but still have not received a refund, please contact us at service@faithqueen.com.

Return shipping fee

If the problem is caused by FaithQueen and you receive the wrong product, please contact our customer service before returning it. Please return the item in the same condition as received, together with the original packaging where possible, and provide a copy of the invoice. After receiving the return, we will ship the correct product to you without charging additional shipping costs.

How long does the return process take?

Once we receive your returned product, it may take 5–7 business days to inspect and process the return. We will notify you by email once your return has been processed.

Depending on your location, the arrival time of the replacement product may vary. Please consider using a traceable transportation service or purchasing transportation insurance.

Our return address:

Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town, Dongguan, Guangdong, China

Note

1. Do contact our customer service before returning. FaithQueen is not responsible for returns made without prior authorization.
2. It will be highly appreciated if you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also contact us at service@faithqueen.com.